During Sales Promotion period, deliveries may take 3 or 5 working days longer than usual.
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

The time frame of an order delivery is divided into two parts processing time and shipping time.

Processing Time
In general, processing time is 1-2 work days, Customized product or outstock products processing time, subject to further notice.

Shipping Time
US, Standard Shipping ,5-15work days.

US, Expedited Shipping ,3-7work days.

Europe, Standard Shipping ,5-20work days.

Europe, Expedited Shipping ,3-9work days.

For other regions, please contact us.

Shipping Fee
Delivery charges / Shipping fee will be detailed when you process to check -out page.

Any country is available for shipping?
Currently shipping for the US, Canada and Australia only.
We are in the process of developing a global presence and will soon be able to ship worldwide.
If you need delivery to other regions .please contact us at service@keepweheal.com

Couriers you use and shipping time.
We ship items by air, sea, and express delivery (FedEx / DHL / EMS) which subject to change based on delivery address and products ordered. Default shipping of capsules will be EMS which usually takes about 10-30 days varies from countries.

Please note: The shipping information we provide is a guideline only, and has been provided to us by different couriers respectively. We state below which couriers we use with what kind of product; however, we reserve the right to use any courier we please without notifying you.

If you would like further information on shipping times we would request that you contact the couriers directly using the following contact information:

EMS (China Post): www.ems.post
USPS (USA): www.usps.com
DHL: www.dhl.com
FedEx: www.fedex.com
Shipping Cutoffs
keepweheal’s shipping cutoff time is 3 pm (GMT+8), while we try to ship every order the same day, it may take 24-48 hours to complete fulfillment of your order, not including weekends or holidays. If we receive your order after 12 pm (GMT+8), it will not ship until the next business day. And if you have any changes to your order this may also delay the shipping process.

Please check the stock availability notice on your item when placing your order. This item is: In stock | usually dispatched within 24 hours.

How will I know it has been sent?
You will receive an email to confirm when your item has been sent.You can also check the status of your order and individual items by accessing My Account details and following the prompts.

Please allow 7 working days from dispatch of your order before notifying us of any late deliveries.

It may be advisable to check with your neighbors to see if a parcel has been left with them, check any outhouses you might have where it may be left if it cannot fit through your letterbox and contact your local sorting office to see if the item has been returned to the depot as undelivered and awaiting collection.

Tracking
All our products are sent with a tracking number. It is important to note that not all of these tracking numbers enable you to track the parcel at every stage. Some may only allow you to see the progress of your order periodically.

Should I have to pay taxes and duties?
Orders being placed for delivery may be subject to customs charges or import duties which are levied by the importing country at the time the delivery arrives in your country.

These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot advise what the cost may be(customs policies and import duties vary widely from country to country).You can check with your country's customs office to determine what these additional costs will be prior to buying.